Your Privacy Is Our Priority

1 Introduction and Purpose

jate9 is a trusted online betting and casino platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what kind of information we collect, why we collect it, and how that information is used, stored, and kept secure.

By registering with jate9, using an account, or receiving any of our services, you will be considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

During registration on the jate9 platform and while using our services, we may collect various types of information as listed below.

2.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or older may use the platform)
• National ID or passport number (for identity verification purposes)
• Email address
• Mobile phone number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical and Usage Information

• IP address
• Device information (model, operating system, browser version)
• Login times and session data
• Browsing behavior collected through cookies and tracking technologies
• Gaming activity history (bet amounts, results, timestamps)

3 How We Collect Information

jate9 collects your information in the following ways:

• Direct collection: Information you provide yourself when filling out registration forms, completing account verification, submitting deposit or withdrawal requests, or contacting customer support.
• Automatic collection: Technical information automatically collected through cookies, log files, and similar technologies while you use our platform.
• Received from third parties: Limited information received from identity verification services or payment processing partners.

3.1 Cookie Policy

jate9 uses cookies to keep the platform functioning properly and to improve the user experience. Cookies are small text files stored on your device. We use three types of cookies:

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: Help remember your preferences and language settings.
• Analytics cookies: Used to analyze platform performance and support improvements.

You can control cookies by changing your browser settings, but disabling cookies may cause some platform features to not work properly.

4 Purpose of Using Information

We use the information we collect about you only for the legitimate purposes listed below:

5 Information Sharing and Disclosure

jate9 follows a strict privacy policy and may share your information with third parties only in the following circumstances:

5.1 Service Partners

Limited information may be shared with payment processors (such as the payment gateways of bKash, Nagad, and Rocket), identity verification agencies, and technology service providers solely to carry out specific services. These partners are required to use information in accordance with our privacy policy.

5.2 Legal Obligations

If we are required to disclose information to competent authorities in accordance with applicable laws, regulations, or court orders, we will be obligated to do so. In such cases, we will attempt to notify you in advance where possible.

5.3 Security and Fraud Prevention

Relevant information may be shared with security agencies when needed to protect the platform's security or to investigate fraud, scams, or illegal activity.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will also be required to comply with the terms of this privacy policy, and users will be notified in a timely manner.

6 Data Security Measures

jate9 follows industry-standard security technologies and practices to keep your personal and financial information secure:

• SSL Encryption: All data transmission on our platform is encrypted using SSL (Secure Sockets Layer) technology, keeping the exchange of information completely secure.
• Data Encryption: Sensitive information, particularly financial data and passwords, is stored using advanced encryption algorithms.
• Regular Security Audits: Regular third-party security testing is conducted to identify vulnerabilities in our systems.
• Access Controls: Only authorized staff can view user information on a need-to-know basis, and all access is logged and recorded.
• Secure Servers: Our servers operate in data centers equipped with both physical and digital protection.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.

7 Data Retention Period

jate9 stores your information only for as long as necessary. The retention period is determined based on the following factors:

• While your account is active, all information necessary for account management is retained.
• Even after an account is closed, certain information (such as financial transaction records) may be retained due to legal and regulatory requirements.
• Information relevant to potential legal claims or disputes is retained for as long as necessary.
• Once the designated retention period has ended, information is securely deleted or anonymized.

8 Your Rights

As a jate9 user, you have the following rights regarding your own personal information:

8.1 Right to Access

You may request to view your personal information held by us at any time. We will provide that information to you within a reasonable timeframe.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Maintaining accurate information helps ensure the quality of our service.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be obligated to retain some information due to legal or regulatory requirements.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Contact us to unsubscribe from marketing emails.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly used format.

9 Protection of Minors

jate9 strictly provides services only to those aged 21 or older. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects their child is using our platform, please contact us without delay.

10 Third-Party Links and Services

Our platform uses third-party payment services (such as bKash, Nagad, Rocket, and bank transfer systems). These services have their own privacy policies that apply on their respective platforms.

For information provided through third-party services, the privacy policy of that organization will apply. jate9 is not responsible for the data practices of third parties. It is recommended that you read the terms and conditions of the relevant payment service before making a payment transaction.

11 International Data Transfers

In operating jate9's services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers follow industry-standard security protocols.
• The receiving server or organization ensures adequate data protection.
• The level of protection described in this privacy policy is maintained.

By using this service, you will be considered to have consented to international data transfers under the conditions stated above.

12 Policy Changes and Updates

jate9 reserves the right to amend or update this privacy policy from time to time. The policy may be updated due to service improvements, the addition of new features, technical changes, or changes in legal requirements.

For significant changes, we will:

• Display a clear notification on our platform.
• Notify registered email addresses about the changes.
• Clearly state the effective date of the changes.

If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated policy. It is therefore recommended that you review this policy regularly.

13 Applicable Law and Jurisdiction

This privacy policy and any matters related to the protection of user information will be governed by applicable law. Any disputes arising from this policy will be addressed through negotiation first.

If resolution through negotiation is not possible, the applicable legal process will be followed. Users retain their legal rights.